Shipping policy

Choke Culture – Shipping Policy

Every roll takes preparation, and so does your gear. Because Choke Culture operates on a custom, made-to-order model to ensure the highest quality, our shipping process is split into two phases: Fulfillment (making your gear) and Transit (shipping it to your door).

1. Total Delivery Timeline

Your total wait time is calculated by adding production time to the shipping time:

$$\text{Total Delivery Time} = \text{Fulfillment Time} + \text{Shipping Time}$$

  • Fulfillment (Production): It takes 2–5 business days to print, quality-check, and pack your order before it leaves the facility.

  • Shipping Transit Times: Once dispatched, estimated delivery windows depend on your mats' location:

    • Australia & New Zealand: 2–14 business days

    • United States: 3–4 business days

    • Europe: 4–8 business days

    • International / Rest of World: 10–20 business days

Note: You will receive a tracking link via email the second your gear hits the mail.

2. Multi-Item Shipping & Split Shipments

We use a flat-rate shipping structure that rewards multi-item orders. Your first item carries a standard shipping base rate, and every additional item added to that same order features a heavily discounted rate.

⚠️ Note on Split Packages: If you order different types of gear at the same time (for example, a heavy hoodie alongside a structured hat or custom banner), they may be produced at different facilities or require separate packaging shapes. In these rare cases, your order will arrive in multiple packages and separate shipping rates apply to ensure everything arrives undamaged.

3. Lost Packages & Delivery Issues

  • Lost in Transit: If your tracking history completely stops updating and the package never marks as "Delivered," it’s on us. Contact us at chokeculture1@gmail.com within 30 days of the estimated delivery date, and we will dispatch a brand-new replacement reprint at zero cost to you.

  • Incorrect Address Details: Please double-check your shipping info at checkout. If a package is returned to sender due to an incorrect or incomplete address provided by the customer, you will be responsible for the additional shipping fees required to re-route and reship the package once it returns to our facility.

4. International Customs & Import Duties

If you are ordering across international borders, your package may be subject to local import duties, customs fees, or VAT levied by your country’s customs authority. These additional fees are entirely the responsibility of the recipient and must be paid locally to clear the package through border control.